Privacy policy

Effective Date: 5/20/2025

1. Information We Collect

We collect personal information in connection with installation services you purchase or authorize through Lowe’s Companies, Inc. (“Lowe’s”), as well as through our website, support interactions, and third-party sources.

  • Information we may collect includes:

– From Lowe’s:
  • Name, address, phone number, email address
  • Product and installation order details

– From You or Automatically via Our Services:
  • Contact information, communications (phone, SMS, email), and voice recordings
  • Website usage data, device and browser information
  • Photos, floorplans, measurements, or other visual/audio data submitted
  • Geolocation data, including your home address and navigation directions
  • Public records and property data from municipal, county, or state agencies

2. How We Use Your Information

  • We use your information for legitimate business purposes, including:
  • • Providing and delivering products and installation services
  • • Managing orders, returns, exchanges, and warranties
  • • Identifying and verifying your identity
  • • Conducting post-installation surveys and customer support
  • • Ensuring compliance with legal and regulatory obligations (e.g., EPA lead-safe and asbestos regulations)
  • • Internal business operations, including analytics, fraud detection, and service improvement

3. How We Share Your Information

We do not sell your personal information. We share it only when necessary for business operations, including with:

  • • Authorized subcontractors for installation, warranty, and service fulfillment
  • • Business partners for order processing, technical support, customer service, and IT systems
  • • Legal and regulatory authorities, as required to comply with laws or protect our rights
  • • Successors or assigns, in the event of a business transfer, merger, reorganization, or asset sale

4. Data Retention and Security

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. We implement administrative, technical, and physical safeguards to protect your personal data from unauthorized access, use, or disclosure.

5. Your Privacy Rights

  • • Access – Request a copy of the personal information we have about you.
  • • Correction – Request corrections to inaccurate or outdated personal information.
  • • Deletion – Request deletion of your personal information (with certain legal exceptions).
  • • Opt-Out – Opt out of the sale of personal information (we do not sell data), targeted advertising, or profiling.
  • • Appeal – Appeal our decisions related to your privacy rights.

We do not discriminate against individuals for exercising their privacy rights.

To exercise your rights, contact us through our support portal at:
👉 https://support.ultimatehomeservices.com
or call the number listed at:
👉 https://ultimatehomeservices.com

6. State-Specific Privacy Rights

The following states grant residents enhanced rights under state law:
California, Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, and Virginia.
Residents in these states may have additional rights to access, correct, delete, and limit the use of their personal information.

If you reside in California, please refer to our separate California Consumer Privacy Notice [link if available].

7. Children’s Privacy

Our services are intended for general audiences and are not directed to children under 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy periodically. If we make material changes, we will notify you through our website or other appropriate channels. Your continued use of our services after changes take effect indicates your acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

📍 Ultimate Home Services, LLC
🌐 https://ultimatehomeservices.com
📧 support@ultimatehomeservcies.com
📞 See phone numbers by region at https://ultimatehomeservices.com/contact-us/