Frequently Asked Questions

Do I need to be present for my installation?

We need someone who is 18 or older to be present during the installation. If you will not be there, please provide us with the contact information of the person who will be so we can let them know exactly when to expect us or if we have any issues finding your home. 

When will Ultimate Home Services contact me to schedule my install?

We will contact you once Lowe’s let us know that all of your material is available. We cannot schedule based on product ETAs because they can change from the time your job sells to the time the materials actually arrive. Shipping and manufacturing delays are unfortunately out of our control.

When a project is sold, Lowe’s will work on getting your product ordered and ready for your installation. When all the product has arrived, Ultimate Home Services will be notified by Lowe’s that the product is ready, and then we will reach out to you to schedule your installation.

Ultimate Home Services uses the phone number and email addresses provided to Lowe’s at the time of your order. Please verify that they are correct on your job contract. If they are incorrect, please contact us using the Help/Chat icon at the bottom right of this screen.

What type of cushion/ pad should I use under my carpet?

That is up to you! Lowe’s offers a wide variety of padding from the basic “Super6” pad to the ultra soft “Stainmaster Elite Foam” pad and everything in between. New pad is nice to walk on, clean, free of residual odors, and increases the life of your new carpet. Your Lowe’s flooring specialist can help you choose the best pad to go with the type of carpet you select. Carpet manufacturers have recommendations for cushion specifications. Cut pile carpet should have a firm cushion that is no thicker than 7/16 of an inch. Berber carpet and most commercial carpet should have a very firm cushion no thicker than 3/8 of an inch.

How long will installation take?

There are many variables that can impact the length of time needed to complete an install. When you are contacted to schedule the install, the scheduler will give you an estimated time frame. Please bear in mind that this could still change based on site conditions, weather or other factors out of our control.

We give you a block of time in which to expect your installers to arrive each day. There is not a set end time. If your installation is only scheduled for a single day, they stay until it is finished. If you have a bigger job that is scheduled over multiple days, they will find a good stopping point in the job to know when to quit for the day. For example, if we are installing a hard surface flooring, like tile, that has wet materials used in it, they may have to quit earlier on one day to allow those things to dry before moving on. If you have any questions on the process each day feel free to speak with your installer. While we don’t give them set end times each day, we can prepare ahead if you have special needs for scheduling, so let us know when we call to get you on our installation calendar if you do.

Have a question you don’t see here? A more complete compendium of questions is available on our support portal.